Yeh Privacy Policy aapko batati hai ke jab aap NeonWall.pk (the “Site” ya “hum”) par visit karte hain ya koi purchase karte hain, to hum aapki Personal Information kaise collect, use aur disclose karte hain.
Contact
Is policy ko parhne ke baad agar aapka koi sawal hai, ya aap hamari privacy practices ke bare mein mazeed janna chahte hain, ya koi shikayat (complaint) darj karwana chahte hain, to humse e-mail ke zariye rabta karein:
- Email: info@neonwall.pk
- Address: Lahore, Punjab, Pakistan.
Personal Information Ki Collection
Jab aap hamari Site visit karte hain, hum aapke device, Site ke sath aapke interaction, aur aapki purchases ko process karne ke liye zaroori maloomat collect karte hain. Hum mazeed maloomat tab bhi collect kar sakte hain agar aap customer support ke liye humse rabta karte hain.
1. Device Information
- Maqsad: Site ko sahi tareeqe se load karna aur Site usage ka analytics check karna taake hum apni website ko behtar bana sakein.
- Source: Jab aap hamari Site access karte hain, to cookies, log files, aur pixels ke zariye yeh khud-ba-khud collect hoti hai.
- Information: Web browser ka version, IP address, time zone, cookie information, aapne kaunse products dekhe, aur search terms.
2. Order Information
- Maqsad: Aapko products aur services provide karna, payment process karna, shipping ka intezam karna, invoices dena, aur aapke sath rabta rakhna.
- Source: Yeh maloomat aap khud faraham karte hain.
- Information: Naam, billing address, shipping address, payment information (bank transfer details ya card numbers), email address, aur phone number.
3. Customer Support Information
- Maqsad: Customer support faraham karna.
- Source: Aap se collect ki jati hai jab aap rabta karte hain.
Personal Information Share Karna
Hum aapki Personal Information service providers ke sath share karte hain taake hum apna kaam behtar kar sakein. Maslan:
- Hum apni online store chalane ke liye WordPress aur relevant plugins ka istemal karte hain.
- Hum qanooni taqazon (laws and regulations) ko poora karne ya apne rights ko protect karne ke liye bhi maloomat share kar sakte hain.
Behavioural Advertising
Hum aapki maloomat ko targeted advertisements ya marketing communications ke liye istemal karte hain jo hamare khayal mein aapke liye dilchasp ho sakti hain.
- Hum Facebook Pixel ka istemal karte hain (hamara Facebook page: NeonWall) taake hum un logon ko ads dikha sakein jo hamari site par interest rakhte hain.
- Hum Google Analytics istemal karte hain yeh samajhne ke liye ke customers website kaise use karte hain.
Aap niche diye gaye links ke zariye targeted advertising se opt-out kar sakte hain:
Personal Information Ka Istemal
Hum aapki maloomat ko in kaamo ke liye istemal karte hain:
- Products farokht karna (Selling products).
- Payments process karna.
- Orders ki shipping aur fulfillment.
- Aapko naye products aur offers ke bare mein update rakhna.
Retention (Maloomat Rakhna)
Jab aap Site ke zariye order place karte hain, hum aapki Personal Information apne records ke liye rakhte hain jab tak aap humse ise delete karne ka na kahein.
Cookies
Cookie ek choti si file hoti hai jo aapke device par download hoti hai. Hum functional aur performance cookies istemal karte hain taake aapka browsing experience behtar ho (maslan login details yaad rakhna). Aap apne browser ki settings se cookies ko control ya block kar sakte hain, lekin yaad rahe ke is se website ke kuch hissay shayad sahi kaam na karein.
Tabdeeli (Changes)
Hum waqt ke sath is Privacy Policy mein tabdeeli kar sakte hain taake apne badalte hue practices ya qanooni zarooriyat ko poora kar sakein.
Shikayat (Complaints)
Agar aap hamari kisi practice se mutmain nahi hain, to uper diye gaye email par humse rabta karein. Hum jald az jald aapka masla hal karne ki koshish karenge.